FAQs
Frequently Asked Questions
Orders & Shipping
How long will my order take to arrive?
Processing times and delivery estimates vary depending on your location and the item ordered. Once your order has been dispatched, you will receive a confirmation email with tracking information where available.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping options and delivery times will be displayed at checkout.
Can I track my order?
Yes, you will receive tracking details via email once your order has been dispatched.
Jewellery & Materials
Are your crystals natural?
We carefully source our crystals and gemstones for their beauty and quality. As natural materials, each crystal is unique and may vary slightly in colour, pattern and appearance.
Will my jewellery look exactly like the photos?
Because crystals and gemstones are natural, no two pieces are exactly alike. Small variations make each piece unique and special.
Is your jewellery suitable for everyday wear?
Yes. Our jewellery is designed for everyday wear. To help preserve its beauty, we recommend avoiding prolonged exposure to water, perfumes and harsh chemicals.
Personalised Jewellery
Can I personalise my jewellery?
Selected items can be personalised with initials, names or other custom details. Please refer to the product description for available options.
Can I change my personalisation after placing an order?
If your order has not yet entered production, we may be able to assist. Please contact us as soon as possible and we will do our best to help.
Are personalised items refundable?
As personalised items are made specifically for you, they are generally non-returnable unless they arrive damaged or incorrect.
Gifts
Is your jewellery suitable as a gift?
Absolutely. Many of our customers purchase our jewellery as gifts for birthdays, anniversaries, graduations, celebrations and other meaningful occasions.
Do you offer gift packaging?
Gift packaging may be available on selected products. Please check the product page for details.
Can I send an order directly to the recipient?
Yes. Simply enter the recipient's delivery address during checkout.
Care Instructions
How should I care for my jewellery?
To keep your jewellery looking its best:
- Store it in a dry place when not in use.
- Avoid contact with water, perfumes and lotions.
- Remove before swimming, showering or exercising.
- Clean gently with a soft cloth.
Can crystals be cleaned?
Yes. Gently wipe crystals with a soft, dry cloth. Avoid harsh cleaning products that may damage the finish.
Returns & Refunds
What is your return policy?
We accept returns on eligible items within the period stated in our Return Policy. Items must be returned in their original condition.
What should I do if my order arrives damaged?
Please contact us within 48 hours of receiving your order and include photographs of the item and packaging. We will work with you to resolve the issue as quickly as possible.
What if I receive the wrong item?
If we have made a mistake with your order, please contact us and we will arrange a replacement or suitable solution.
Contact Us
How can I get in touch?
If you have any questions, please contact us through our contact page or email us directly. We are always happy to help.