Refund policy

Return & Refund Policy

We want you to love your purchase. If for any reason you are not completely satisfied, please review our return policy below.

1. Returns

• We accept returns within 14 days of delivery.

• Items must be unused, unworn, and returned in their original packaging, including all tags and accessories.

• For hygiene reasons, earrings are non-returnable unless they arrive damaged or faulty.

2. Non-Returnable Items

The following items are not eligible for return:

• Custom or personalised jewellery

• Sale or clearance items

• Gift cards

• Items showing signs of wear, damage, or alteration

3. How to Request a Return

To start a return, please contact us at [your email address] with:

• Your order number

• The item(s) you wish to return

• A brief reason for the return

Once approved, we will provide return instructions.

4. Return Shipping

• Customers are responsible for return shipping costs unless the item is faulty or incorrect.

• We recommend using a tracked shipping service, as we are not responsible for lost return parcels.

5. Refunds

• Once your return is received and inspected, we will notify you of the approval status.

• Approved refunds will be issued to your original payment method within 5–10 business days.

• Original shipping fees are non-refundable, unless the return is due to our error.

6. Damaged or Faulty Items

If your item arrives damaged or defective, please contact us within 48 hours of delivery with clear photos.
We will arrange a replacement or full refund where appropriate.

7. Exchanges

We do not offer direct exchanges. If you would like a different item, please return your order for a refund and place a new order.