Shipping policy

Shipping Policy

At ISYGEMS, we are committed to delivering your order safely and efficiently. Please review our shipping policy below.

Order Processing Time

  • Orders are processed within 1–3 business days (excluding weekends and public holidays).

  • During busy periods or promotions, processing times may be slightly longer.

  • You will receive a confirmation email once your order has been shipped.

Shipping Methods & Delivery Times

Delivery times are estimates and begin once your order has been dispatched.

  • UK Standard Shipping: 2–5 business days

  • UK Tracked Shipping: 1–3 business days

  • International Shipping: 7–15 business days (depending on destination)

Shipping options and costs are displayed at checkout.

Shipping Costs

  • Shipping fees are calculated at checkout based on your location and selected shipping method.

  • Any applicable promotions or free shipping offers will be clearly shown at checkout.

International Orders

  • International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer.

  • We are not responsible for delays caused by customs clearance.

Tracking

  • Tracking information will be provided once your order has been dispatched (where applicable).

  • Please allow up to 24 hours for tracking updates to appear.

Delays & Lost Packages

  • Delivery times are estimates and not guaranteed.

  • We are not responsible for delays caused by couriers, weather conditions, customs, or other circumstances beyond our control.

  • If your parcel is delayed or appears lost, please contact us and we will do our best to assist.

Incorrect Address

  • Please ensure your shipping address is correct at checkout.

  • We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.